Customer Service Guide

Aslan’s Garden

Shipping Charges and Policies:
Standard Shipping Charges– Purchased items are shipped UPS
Ground unless otherwise arranged. Shipping charges are calculated based upon total purchase dollar amount, except for items requiring special handling (see
below). Standard shipping charges follow.

Standard Shipping Charges:
up to $24.99 $10.00
$25-$34.99  $12.00
$35.00-$45.00 $14.00
$45.01-$65.00 $16.00
$65.01-$90.00 $18.00
$90.01-$125.00 $20.00
$125.01-$200.00 $25.00
$200.01 & up 12%

Special Handling – Certain oversized, fragile or odd size items require special handling. Special handling charges are indicated on the “store page” for that item. For Special Handling please contact us by phone or e-mail (below).
Overnight or Special Delivery (Rush Order) – Overnight delivery or 2nd Day Air Delivery can be arranged by contacting Aslan’s Garden by phone or email (below). Add $15.00 for 2nd Day Air Delivery.

Shipping Outside of the USA – Orders can be shipped outside of the USA. Please contact the shop by email for details and shipping costs.

Returns:
Items may be returned in good condition within 30 days for a full refund. We’ll also pay the return shipping costs if return is due to our error (you received an incorrect or defective item).

Tax:
Sales tax of 8.25% is automatically added to all orders shipped to locations in the State of California. Items shipping outside of California are not subject to state sales tax.

Customer Support Phone:
Customer service may be reached by phone from 10am to 5pm, West Coast Time at (831) 624-1160

Privacy Policy:
Aslan’s Garden does not share mailing lists with anyone.